Draft refund rules for StateFormed services.
A customer may request cancellation before StateFormed begins substantive preparation, subject to any disclosed processor charges.
Once document preparation, review, or registered-agent setup begins, some or all service fees may become nonrefundable according to the final checkout disclosure.
Government filing fees are generally nonrefundable once transmitted to the filing authority, except where the government itself issues a refund.
A rejection caused by a correctable StateFormed preparation error should be corrected without another StateFormed service fee. Rejections caused by customer information, unavailable names, eligibility issues, or government decisions require case-specific handling.
Registered-agent and compliance renewals should include advance notice and a clearly stated cancellation deadline. Cancellation does not remove the company’s legal obligation to maintain a registered agent.
This draft must be reviewed against the actual operating process, payment system, registered-agent agreement, and Illinois law before launch.
